The Director of Operations plays a critical leadership role in overseeing the daily operational, administrative, and practical training infrastructure of the institute. This position ensures that all campus operational departments—including practical training labs, food & beverage outlets, housekeeping facilities, front office setups, campus infrastructure, and student support services—run smoothly, efficiently, and in line with industry standards.

The ideal candidate bridges academic learning with real-world hospitality standards, creating an immersive, skilled environment for students and staff.

Oversee daily non-academic and practical lab operations across campus (Training Kitchens, Training Restaurants, Model Front Desk, Model Guest Rooms, and Housekeeping Labs).

Ensure all training facilities meet modern 4/5-star hotel industry standards in hygiene, safety, and equipment maintenance.

Manage campus facility maintenance, vendor relations, procurement, and inventory control for raw materials, linen, and operational supplies.

2. Practical Training Integration & Quality Control





Collaborate with academic heads and department leads to ensure practical lab sessions mirror current industry practices.

Standardize Operating Procedures (SOPs) across all practical departments to instill discipline, grooming, and professional ethics in students.

Oversee campus events, banquets, practical seminars, and institute-hosted hospitality functions.

3. Financial & Resource Management

Prepare, manage, and optimize the annual operational budget for the college.

Drive cost-control measures in kitchen labs, housekeeping supplies, and utility usage without compromising educational quality.

Oversee asset management, procurement approvals, and equipment lifecycle planning.

4. Staff Leadership & Team Management

Lead, mentor, and evaluate operational support staff, lab assistants, maintenance teams, and facility management personnel.

Organize continuous skill improvement workshops and safety training programs for administrative and technical staff.

Foster a guest-centric, disciplined culture across all campus customer touchpoints (reception, campus cafeteria, admissions desk experience).

📌 Director Operation (West Bengal)
🏢 GLOBAL INSTITUTE OF MANAGEMENT STUDIES
📍 West Bengal