Role & responsibilities

- Manage and support F5 SSLO infrastructure for enterprise and banking environments.
- Perform L2 troubleshooting for SSL visibility, traffic flow, policy enforcement, and application accessibility issues.
- Handle deployment, migration, configuration, and upgrade activities for:
- F5 SSLO
- F5 WAF
- F5 Load Balancer solutions
- Manage SSL certificate installation, renewal, replacement, and troubleshooting activities.
- Monitor system health, HA synchronization, SSL inspection performance, and traffic steering policies.
- Support security policy tuning and optimization to reduce false positives and improve application availability.
- Coordinate with application, network, firewall, and server teams during implementation, migration, and troubleshooting activities.
- Handle production incidents, critical issue troubleshooting, and ensure SLA compliance.
- Perform Root Cause Analysis (RCA)



for major incidents and prepare technical incident reports.
- Work closely with OEM/TAC/vendor support teams for escalations and issue resolution.
- Support change implementation, maintenance activities, and operational documentation.
- Assist in security monitoring and infrastructure optimization activities.
- Support PTA and DAM security monitoring and incident analysis activities.
- Participate in planned maintenance, DR activities, and emergency support during critical incidents.

Preferred candidate profile

- Bachelors degree in engineering, Computer Science, IT, or related field.
- Relevant certifications in F5 technologies will be an added advantage.
- Experience working in production support or managed security services environments

📌 Security Support Engineer SSLO PTA DAM (West Bengal)
🏢 VyntraPro Innovations
📍 West Bengal