Job Position : Service Desk

Required Tech stack : ServiceDesk, Active Directory

Exp-5 -10 Yeras

Interview Date :1st-Aug-26

Interview mode :Face2Face(Walkin)

Venue : TCS Geetanjali Park Kolkata

Must Have :

- Provide In depth technical assistance via various channels ( Phone, Email, Chat) and use remote tools for efficient problem solving.
- Installing of various software to end users laptop/ Desktop
- Operating system error troubleshooting
- Remotely connect to users machines and troubleshooting
- Software package push
- Printer troubleshooting
- User Account management from Active directory
- Google Mail troubleshooting
- Configuring email and troubleshooting
- Team management
- Excellent communication skills to communicate with client directly
- Diagnose and resolve advanced hardware, software, and network related problems
- Basic Knowledge in Google Suite
- Knowledge in Virtual Computing
- Knowledge of automation feasibility in EUC workplace
- Knowledge of Retail domain and Stores support model

Thanks & Regards,RITESH RAVI

HR Talent Acquisition Group || TCS NOIDA ||

TATA CONSULTANCY SERVICES ||

Website: http://www.tcs.com ||

📌 Service Desk Engineer (West Bengal)
🏢 Tata Consultancy Services
📍 West Bengal