Job Summary:The Merchant Engagement role focuses on building and maintaining strong relationships with merchants, driving product adoption, and ensuring a seamless experience for Paytm partners.

Key Responsibilities:

- Build and maintain relationships with existing merchants to ensure long-term engagement.
- Drive usage of Paytm products such as payments, soundbox, and financial services.
- Educate merchants about recent features, offers, and services.
- Resolve merchant queries and provide timely support.
- Monitor merchant performance and identify opportunities for growth.
- Coordinate with internal teams to address merchant concerns.
- Conduct regular follow-ups and field visits (if applicable).
- Ensure achievement of assigned targets and KPIs.

Required Skills:





- Strong communication and interpersonal skills
- Relationship management and negotiation ability
- Problem-solving and customer-centric approach
- Basic understanding of digital payments and fintech
- Ability to work in a target-driven environment

Preferred Qualifications:

- Graduate in any discipline
- Experience in sales, merchant acquisition, or customer engagement (preferred)
- Familiarity with the fintech/payments ecosystem

Key Competencies:

- Ownership and accountability
- Adaptability in a fast-paced environment
- Team collaboration
- Result orientation

📌 Merchant Engagement Professional (West Bengal)
🏢 Paytm
📍 West Bengal