- Knowledge on any Dialer and IVR. Knowledge on voice technology and PRI.
- Skill on IVR development and troubleshooting.
- Knowledge on integration of dialer with other systems and voice bots etc.
- Dialling strategy to setup outbound campaign and design outbound campaign strategy.
- Should be able to create custom report on Dialer.
- Should be able to interpret Dialer MIS.
- Should be able to support large volume of support tickets and user base.
- Knowledge on patch and compliance management.
- Knowledge on Aspect/Alvaria dialer would be preferred.
📌 IVR and Dialer Support (Mumbai)
🏢 SKILLVENTORY
📍 Mumbai
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