Job Description Last Mile Operations Team Lead

Last Mile Operations Team Lead

Location- Mumbai

Job Summary

The Team Lead is responsible for supervising daily delivery operations, coordinating delivery associates, ensuring timely dispatch and deliveries, and maintaining operational efficiency at the hub.

Key Responsibilities

- Supervise delivery associates and daily operational activities.
- Conduct daily attendance, route allocation, and briefing sessions.
- Ensure timely loading, dispatch, and delivery of shipments.
- Track delivery progress and resolve operational issues.
- Monitor rider productivity and adherence to delivery schedules.
- Ensure accurate scanning and shipment reconciliation.
- Coordinate with customer support and the Hub Incharge for escalations.
- Maintain discipline, safety, and operational compliance.
- Train new delivery associates on SOPs and processes.
- Submit daily operational and performance reports.

Key Performance Indicators (KPIs)

- Daily Dispatch Accuracy
- Rider Productivity
- On-Time Delivery
- Delivery Success Rate
- Attendance Compliance
- Shipment Reconciliation Accuracy
- Customer Escalation Resolution

Qualifications

- Graduate in any discipline (preferred).
- Fresher or –6 months to 2 years of experience in logistics, courier, e-commerce, or warehouse operations.
- Prior experience leading frontline teams is preferred.

Skills Required

- Leadership and people management
- Good communication skills
- Planning and coordination
- Basic MS Excel and reporting
- Problem-solving and conflict resolution
- Ability to work in shifts and under pressure





Job Description – Last Mile Operations Hub Incharge

Last Mile Operations – Team Lead

Location- Mumbai

Job Summary

The Hub Incharge is responsible for supervising daily delivery operations, coordinating delivery associates, ensuring timely dispatch and deliveries, and maintaining operational efficiency at the hub.

Key Responsibilities

- Supervise delivery associates and daily operational activities.
- Conduct daily attendance, route allocation, and briefing sessions.
- Ensure timely loading, dispatch, and delivery of shipments.
- Track delivery progress and resolve operational issues.
- Monitor rider productivity and adherence to delivery schedules.
- Ensure accurate scanning and shipment reconciliation.
- Coordinate with customer support and the Hub Incharge for escalations.
- Maintain discipline, safety, and operational compliance.
- Train current delivery associates on SOPs and processes.
- Submit daily operational and performance reports.

Key Performance Indicators (KPIs)

- Daily Dispatch Accuracy
- Rider Productivity
- On-Time Delivery
- Delivery Success Rate
- Attendance Compliance
- Shipment Reconciliation Accuracy
- Customer Escalation Resolution

Qualifications

- Graduate in any discipline (preferred).
- 2–5 years of experience in logistics, courier, e-commerce, or warehouse operations.
- Prior experience leading frontline teams is preferred.

Skills Required

- Leadership and people management
- Good communication skills
- Planning and coordination
- Basic MS Excel and reporting
- Problem-solving and conflict resolution
- Ability to work in shifts and under pressure

📌 Hub Incharge (Maharashtra)
🏢 Shadowfax Technologies
📍 Maharashtra