Skill required: Employee Services - Employee Data Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.

What are we looking for Education Equivalent Bachelor or GraduateExperience1 - 2 yrs. business experience with similar backgroundKnowledge of MS Office and Excel skills would be a plusKnowledge/Skills Requirements:
- Good organizational & prioritisation skills.
- Analytical and problem solving skills.
- Multi-cultural awareness.
- Passion for customer service.
- Team player.
- Results & detail-oriented
- Focus on high data accuracy.
- Quality driven - in communications and all system transactions.
- Solid written and verbal skills in English Language.Core Competencies -
- Professional Qualities
- Good oral and written communication skills
- Ability to identify and effectively use resources
- Excellent customer service skills
- Working Conditions - US Hours
- Shift timings (7am - 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm - 7am IST)
- Candidate should be willing to work in Rotational Night shifts.

Roles and Responsibilities:
- Job Description The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key Responsibilities
- Read, understand and analyze client process as per the business rules.
- Execute the process accurately and timely as a hands-on processor.




- Escalate issues and seek advice when faced with complex issues/problems.
- Participate in client conference calls and prepare -minutes of meeting-.
- Ensure LWI-s are followed and updated regularly and train the team members on process updates.
- Perform -Root Cause Analysis- on issues faces and suggest appropriate corrective action for current remediation and future control.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
- Update process metrics on daily basis and maintain MIS.
- Always demonstrate the highest level of customer service.
- Pay close attention to detail and follow through to resolve any outstanding issues.
- Goes beyond immediate requests and activities to ensure both own and related tasks are completed.
- Ensure and maintain the security and confidentiality of client data.
- Update client applications accurately and quickly in accordance with the appropriate User Guides.
- Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration
- Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
- Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
- Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
- Participate in Team building activities.
- Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration.
- Have customer facing experience & experience of using telephony to speak with clients

Qualification
Any Graduation

📌 HR Service Delivery Associate (Maharashtra)
🏢 Accenture
📍 Maharashtra