Job Description

Position: Customer Success Manager
Location: Mumbai
Department: Sales
Employment Type: Full-time
Experience: 8–10 Years
Industry: Mobile Accessories / Consumer Electronics / FMCG / Retail Distribution

Job Summary

We are looking for a dynamic and result-oriented Customer Success Manager to manage and grow strategic business relationships with Modern Trade, Large Super Stockists (SS), Distributors, and other key accounts. The ideal candidate will be responsible for driving sales growth, executing business strategies, strengthening customer relationships, and achieving revenue and profitability targets.

Key Responsibilities

- Manage and strengthen relationships with key accounts, including Modern Trade, Super Stockists (SS), and Distributors.
- Drive sales growth by identifying new business opportunities within existing accounts and acquiring new strategic accounts.
- Develop and execute account plans to achieve monthly, quarterly, and annual revenue and profitability targets.
- Conduct regular business reviews with customers and provide actionable insights to improve business performance.
- Negotiate commercial terms, pricing, promotional activities, annual business plans, and trade agreements.
- Coordinate with internal teams, including Sales, Marketing, and Customer Support, to ensure seamless execution of business plans.
- Monitor inventory levels and forecast demand to ensure product availability and minimize stock shortages.
- Analyze sales performance, market trends, competitor activities, and customer buying patterns to identify growth opportunities.




- Resolve customer concerns promptly while maintaining high levels of customer satisfaction and service excellence.
- Prepare periodic sales reports, account reviews, sales forecasts, and presentations for management.
- Ensure timely collection of outstanding payments and adherence to company credit policies.
- Travel extensively to meet customers, strengthen relationships, and identify recent business opportunities.

Required Skills & Qualifications

- Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred).
- 5–10 years of experience in Key Account Management, Sales, or Business Development.
- Proven experience handling Modern Trade, Super Stockists (SS), Distributors.
- Strong negotiation, relationship management, and business development skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Proficiency in Microsoft Excel, PowerPoint, CRM software, and sales reporting tools.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently, manage multiple accounts, and deliver results under pressure.

Preferred Industry Experience

- Mobile Accessories
- Consumer Electronics
- FMCG
- Retail Distribution

Key Performance Indicators (KPIs)

- Achievement of monthly, quarterly, and annual sales targets.
- Revenue growth from key accounts.
- Customer retention and satisfaction.
- Expansion of business within existing accounts and acquisition of new strategic accounts.
- Timely payment collections and effective credit management.
- Successful execution of promotional campaigns and new product launches.
- Forecast accuracy and inventory management.
- Growth in market share within assigned accounts.

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