What would you do The Workforce Administration Associate Manager will be accountable for the operation and delivery of assigned service lines for the client. The position ensures quality of service is maintained, client targets are met and day to day people management
What are we looking for Experience
- At least 5 years of HR Experience
- Overall 9+ years of work experience in team handling role.
- Workday Experience a plus
- HR Domain certification would be a plus
- Strong MS Office and Excel skills
- Proficient with Operational Excellence Practices
- Champions the client processes within the service line.
- Accountable for client satisfaction with the service line.
- Acts as the escalation point for problems/issues within the service line.
- Actively looks for ways to grow skills and experience within the Service Line.Financial/Contract Management
- Manage the deal Budget effectivelyPeople Management
- Level 9-13 Knowledge/Skills Requirements:
- Excellent organizational & prioritisation skills.
- Multi-cultural awareness.
- Excellent English Language communication skills
- Business Case Development
- Business Operations Management
- Business Process Design
- Business Process Implementation
- Operations Management
- Problem Solving
- Process Architecture
- Quality Management
- Service Quality Management
- Excellent Business Excellence knowledge
- Team Player
- Excellent Customer Service skillsWorking Conditions - US Hours
- Shift timings (7am - 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm - 7am IST)
- Candidate should be willing to work in Rotational Night shifts
Roles and Responsibilities:
- Key Responsibilities:
- Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
- Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
- Initiate, design and implement business process excellence improvements
- Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
- Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.
- Provide solutions to complex business problems within the service line.
- Establish and maintain key relationships with the client, team leads and client management.
- Can act as a subject matter expert
- Understand and adhere to Data Protection Criteria.Scope:
- Demonstrates excellent client care skills.
- Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration).
- Produces solutions to complex business problems.
- Develops new concepts and opportunities within their Service Line.
- Contributes to policy and direction setting.
- Complies with all Client and Accenture Data Security and Quality requirements.Role Accountability:
- Is accountable for the results of the Service Line activities to both Accenture and Clients.
- Accountable for ongoing management of effective client service relationship within the service line.
- Develops new approaches and processes.
- Interfaces with other team leads, management and client staff and ensures positive working relationships.
- Ensures the service line operations are efficient and effective and that SLA s are met.
- Ensure the first class delivery of service to clients.
- Participate in and/or support during Client visits.Operational
- Accountable for the delivery of contracted services within the assigned service line.
- Requests and assigns resources and responsibilities within the service line to deliver business results.
- Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line
- Design and implement the procedures and principles for how the service line will be operated on a daily basis.
- Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line.