- Reports to Property Manager, client, and Operation Manager
- Responsible for all soft services, waste management, horticulture and supervises complete facilities upkeep & cleanliness.
- Supervises Housekeeping & Horticulture.
- Responsible for Pest control services and pest control schedule management as agreed with client.
- Co-ordination with the residents and client for soft services related issues.
- Overall maintenance and upkeep of property management office.
- Provide schedule of cleaning with job plans and job card and adhere to building cleaning regime.
- Implements secure work practices and ensures that team members/ vendors meet all safety guidelines/ requirements.
- Check & ensure that Housekeeping cleaning schedules and checklists are followed and maintained on-site.
- Check the deployment of the team and conduct regular trainings & briefings
- Ensure the process and documents are followed and maintained as per IMS standards
- Implements safe work practices and ensures that team members/ vendors meet all safety guidelines/ requirements.
- Ensure that the HK agency is conducting regular training for its staff and maintain those records.
- Maintain all HK related checklists & Plan the Deep cleaning schedules
- Contribute to the Monthly Management Report to client and other reports as required
- Manage the AMC contracts and AMC trackers for soft services.
- Ensure all consumables are maintained at site as per requirements.
- Ensure all TAT for complaints are maintained.
- Ensure HK team is equipped with proper Tools, instruments and testing equipment.
- Ensure all support staff trainings are conducted as per schedule.
- Ensures that team members/ vendors meet all safety guidelines/ requirements
- Check the deployment and conduct the training & briefing
- Ensure critical areas such as Tower lobbies, master common lobbies, club house, main entrance etc. shall be always kept as per performance standards provided.