Candidates interested in Customer Support position can walk-in for F2F interview from to 28th July to 1st Aug between 10 am to 4pm at below mentioned address:

Nilkamal Limited

3rd Floor, Chromium Building,

CTS No. 106/15, Near L&T; Junction, Milind Nagar,

Jogeshwari Vikhroli Link Road, Off Saki Vihar, Powai, Mumbai 400072.

Contact Person : Shivani Shinde

About us:

Nilkamal Furniture is the worlds largest manufacturer of moulded furniture and Asias largest processor of plastic moulded products.

About the role:

Need a candidate who can handle 50 to 60 customer complaints with complete ownership and provide end to end resolution on customer grievances

Responsibilities:

Needs to be comfortable handling incoming and outgoing calls

- Needs to make calls on given leads on daily basis
- Ensure that each complaint is resolved within 7 days from complaint creation date
- Good communication skills required for lateral movements within the team
- Upsell and cross-sell other products that may be helpful for clients.
- Promote and cross-sell banking products and services
- Maintain customer satisfaction and service quality standards
- Meet assigned targets and KPIs

📌 Customer Care Executive (Mumbai)
🏢 Nilkamal
📍 Mumbai