1. Centralization of Employee Data
- Handling the entire centralization process/ data for all CX employees.
- Policy and SOP Adherence
- Ensures to follow company policies and standard operating procedures (SOPs).
- Ensure personal compliance with all Company policies.
- Document Validation:
- Approve various document requests, eg: Home Address Proof, Marital Status Change, PR Update Status, Passport Name Change, Add Dependents, Update Dependent, Vaccination, Visa/Work Permit etc.
- System Management:
- Work with team to prioritize tasks and address system-related issues.
- Collaborate within the team for document validation clarifications and ensure all guidelines are followed.
- Facilitate updates to employee information on the HR system, ensuring accuracy and efficiency.
- Beneficiary Management:
- Process addition or deletion of staff beneficiaries in accordance with Company policy.
- Ensure timely and accurate handling of all beneficiary requests, maintaining privacy and compliance.
- Communication and Collaboration:
- Collaborate with Supervisor for document checks.
- Utilize CMS for effective communication with employees, providing detailed information for document approval.
- Data Privacy:
- Act as the custodian of employee data, ensuring adherence to the Companys NDA policy.
- Maintain data privacy in accordance with Company guidelines.
Administration
- Proper handling of work based on the influx of requests to ensure TATs and SLAs are met.
- Manage the day to day administration of the workload to ensure completion of tasks within the defined TATs.
- Maintain daily & weekly data of tasks performed.