Role: VIP Support Engineer L2

Experience: Min 5 Years

Job Location: Mumbai (Andheri)

Responsibilities

- Provide dedicated IT support to MD, CEO, CTO, COO, and VIP users
- Setup, configure, and manage:
- MacBooks, Windows laptops, iPads, and mobile devices
- Troubleshoot:
- Hardware, software, network, and connectivity issues
- Deliver fast and effective M365 troubleshooting support
- Manage local IT infrastructure:
- Wi-Fi, printers, and branch-level IT issues
- Maintain documentation and ensure adherence to IT policies and compliance

Skills Required:

- Strong expertise in both Windows and Mac OS ecosystems
- Advanced knowledge of Microsoft 365 troubleshooting and support
- Rapid decision-making and problem-solving skills
- Ability to remain calm and professional under pressure
- High level of ownership, accountability, and confidentiality
- Capable of handling multiple VIP requests simultaneously

If you are interested in this opportunity, please send your updated resume along with the following details to [email protected].

Relevant Experience:

Current/Last CTC:

Expected CTC:

Notice Period:

Current Location:

Availability for face to face round:

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