- Negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future timely payments, so that balance is maintained in their banks for EMI deductions.
- To counsel customers about the payment terms and methods, this often requires reviewing the customer loan information in our database/system, and/or asking probing questions to consumer in order to better understand potential the reasons of non payment and further resolving the problem
- Update information in our system/software regarding the calls made.
- Utilize various skip tracing techniques and collection strategies to locate the customers in order to collect payment from them.
- Awareness Calling - Keep the customers informed about their EMI deduction dates, amount etc.
- Segregating/escalating cases to be forwarded to the field officers for cash collection.
- Coordinating with the field staff and customers for such cases/collections.
- Make outbound calls and consistently follow the company's collection call model and techniques