Shift Time: 11:00Am - 8:00PM IST

Work Mode: Hybrid

Introduction to the role:

- The Systems Engineer is a Tier 2 application support role responsible for the daytoday operational support, stability, and performance of applications supporting the Global Financial Solutions (GFS) business unit. This role handles complex incidents escalated from Tier 1, performs indepth troubleshooting, and works closely with Senior Systems Engineers to resolve issues, support releases, and improve application reliability.
- The Systems Engineer operates with growing independence, develops strong application and business knowledge, and plays a key role in maintaining service quality in a regulated financial services environment.

Some of the things youll be doing

- Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1
- Perform technical troubleshooting across application, integration, and infrastructure layers
- Apply documented workarounds and known fixes
- Ensure incidents are accurately documented, updated, and resolved in line with SLAs
- Participate in major incident response, supporting diagnosis and recovery activities
- Assist with root cause analysis by gathering logs, metrics, and technical evidence
- Monitor application health, performance, and availability using enterprise monitoring tools.
- Investigate alerts and performance degradations and take corrective action where appropriate
- Support application releases, patches, and configuration changes, including validation and postdeployment monitoring
- Review and assess changes for risk and operational readiness
- Work closely with GFS business users to understand issues and provide timely updates
- Partner with Senior Systems Engineers, developers,



and infrastructure teams to resolve incidents and implement fixes
- Provide clear, concise communication to both technical and nontechnical stakeholders
- Create and maintain technical documentation, runbooks, and support procedures
- Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes
- Build deeper expertise in supported applications, integrations, and business processes
- Identify opportunities to improve monitoring, alerting, and operational procedures
- Progressively take on more complex issues and responsibilities under senior guidance
- What Technical Skills, Experience, and qualifications do you need:
- Experience supporting enterprise applications in a production environment

Working knowledge of:

- Application architectures and integrations
- Databases (SQL querying and basic analysis)
- Windows operating systems
- Logging, monitoring, and alerting tools
- Ability to troubleshoot issues methodically and escalate with clear technical context
- Typically 3-5 years of experience in application support
- Demonstrated experience operating in a Tier 2 support function
- Experience supporting systems in a financial services or regulated environment is preferred
- Solid analytical and problemsolving skills
- Calm, methodical approach when working under pressure
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and incidents concurrently
- Proven experience in a Tier 2 or Tier 3 support function
- Experience supporting systems in a financial services or regulated environment is strongly preferred
- Strong analytical and problemsolving skills
- Bachelors degree in computer science, Information Systems, or a related field, or equivalent experience
- ITIL Foundation or higher
- Relevant technical certifications (cloud, database, OS, or application platforms) are a plus

📌 System Engineer (Maharashtra)
🏢 CSC
📍 Maharashtra