Job Description Branch Manager

Position: Branch Manager
Location: Sarjapur, Bangalore
Experience: 5–10 Years
Department: Sales & Design
Company: Houzlook

About the Role

Houzlook is looking for an experienced and result-oriented Branch Manager to lead and manage the overall operations of our Sarjapur Branch. The ideal candidate should possess strong leadership, team management, business development, and operational skills, with the ability to drive revenue while ensuring seamless coordination between the Sales and Design teams.

Key Responsibilities

Branch Operations

- Take complete ownership of the Sarjapur branch and ensure smooth day-to-day operations.
- Monitor branch performance and implement strategies to achieve business goals.
- Ensure operational efficiency while maintaining company policies and standards.
- Prepare and present weekly and monthly branch performance reports to management.

Sales Management

- Lead, mentor, and motivate the Sales team to achieve monthly and quarterly revenue targets.
- Monitor sales pipeline, conversions, and customer satisfaction.
- Develop and execute sales strategies to improve business growth.
- Handle key client interactions, negotiations, and escalations.
- Ensure proper follow-up of all leads and improve conversion ratios.

Design Team Management

- Manage and supervise the Design team to ensure timely project delivery.
- Review design quality, customer requirements, and design presentations.
- Coordinate with designers to ensure projects are delivered within timelines and company standards.
- Resolve design-related escalations and ensure customer satisfaction.

Team Leadership

- Recruit, train, mentor, and evaluate Sales and Design team members.
- Maintain team productivity and discipline.
- Conduct regular performance reviews and provide coaching for continuous improvement.
- Foster a positive, collaborative, and performance-driven work culture.





Customer Relationship Management

- Ensure an exceptional customer experience throughout the project lifecycle.
- Handle customer concerns and escalations professionally.
- Build long-term relationships with clients to encourage repeat business and referrals.

Business Development

- Identify new market opportunities to increase branch revenue.
- Develop local marketing initiatives in coordination with the marketing team.
- Build strategic relationships with channel partners and business associates.

Coordination

- Work closely with the Production, Project Management, CRM, and Marketing teams to ensure smooth project execution.
- Ensure effective communication between departments for timely completion of projects.

Key Performance Indicators (KPIs)

- Achievement of monthly and annual branch revenue targets.
- Sales conversion ratio.
- Branch profitability.
- Customer satisfaction and feedback.
- Timely project completion.
- Team productivity and retention.
- Design quality and execution.
- Overall branch operational efficiency.

Required Skills

- Robust leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Strong sales and negotiation skills.
- Knowledge of interior design business operations.
- Ability to analyse business reports and make data-driven decisions.
- Problem-solving and conflict-resolution skills.
- Excellent planning and organisational abilities.
- Proficiency in MS Office and CRM software.

Preferred Qualifications

- Bachelor's degree in Business Administration, Marketing, Interior Design, or a related field (MBA preferred).
- 5–10 years of experience in branch management, sales management, or operations within the Interior Design, Home Dcor, Real Estate, Furniture, or Construction industry.
- Proven experience in managing both Sales and Design teams.
- Strong understanding of customer lifecycle management and project execution.

📌 Branch Manager (Karnataka)
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