What would you do "Job Summary:
- The Business Reporting and Governance Associate Manager needs to deploy and deliver on a portfolio of deliverables like Client & Leadership Governance, Performance Reporting, Incident Management, Survey Management and Change Management.
- This role requires excellent project management, client facing skills and experience along with robust business acumen and ability to solve business problems
- Ability to multi-task across several projects in a dynamic environment and deliver with high diligence
- The role is a combination of individual contributor and supervisory tasks. Experience is managing team of 15 or more people is a must
- Client relationship management experience also required
What are we looking for Desired skills/qualifications:
- 15+ years of experience overall with minimum 7-10 years in Business Intelligence, Reporting and client facing roles
- Masters/bachelors degree in engineering/Information Technology or Computer Science preferred
- Project Management Experience and certifications
- Excellent communication and expectation management skills
- Exposure in managing SQL, VBA or visualization projects"Additional Requirements:
- High degree of ownership
- Flexibility to travel
- Flexible hours to accommodate global meeting times
Roles and Responsibilities: Key Responsibilities:
- Work with Account and Service Delivery leadership to ensure timely delivery of complete portfolio of Business Reporting and Governance Services
- Ensure services are constantly aligned to the contractual requirements
- Consulting role to clients and senior leadership as an expert on Governance, Performance Reporting, Incident Management, Survey Management and Change Management
- Ensure all projects within span are operating within the budget
- Drives various team initiatives and priorities like analytics, automation, visualization and innovation
- Guide team members within span to excel in their deliverables and drive performance
- Understand business problems and drive solutions to resolve business/operational challenges. Develop strategies for effective data analysis and reporting
- Select, configure and implement analytics solutions
- Liaise with internal process owners for Governance, Change Management, Satisfaction Surveys, Incident Management and Performance Reporting
- Build systems to transform raw data into actionable business insights, with the right visualization tools (Tableau, Power BI etc.)
- Knowledge of MS Office and SQL(preferred); familiarity with business intelligence tools
- Attention to detail and Problem-Solving Aptitude
- Review and analyze satisfaction surveys; summarize findings; work with contract service delivery team leads to determine remedial actions