JOB DESCRIPTION

General

- To ensure smooth functioning of the designated area.
- To take regular rounds of the premises to monitor the general cleanliness of the area and ensure that general facilities are clean and proper.
- To monitor staff availability at designated area and escalate in case of any problem.
- Enhance the value of services being provided by making the patients & attendants comfortable & familiar with the hospital.
- Administer the feedback forms and guide the patients to place it in designated suggestion box.
- To ensure that the patient complaints are handled properly & amicable solution is provided.
- Liaise with the respective HODs upon receiving a complaint &attempt; resolution under information to the Medical Director / DMS.
- Assist quality department in audits, root cause analysis and problem solving.
- Identify and facilitate any patient/ relation in need of counseling.
- Any other responsibility as assigned by the management.

OPD Functions

- Responsible for OPD patient satisfaction
- To ensure that doctors appointments are well kept.
- Liaise with MRD for timely file retrieval
- Facilitate patient in getting timely reports.
- Facilitation of fast track patient and required MIS for the task.





IPD Functions

- Responsible for IPD patient satisfaction.
- To take rounds of the patient rooms, before admission and also post discharge and ensure that the furniture, linen, toiletries, etc. are maintained and in good condition. Take regular room audits.
- Meet every patient, enquire about their treatment related problems or complaints and ensure they are taken well care of.
- To work in coordination with the Nursing In charge and ensure that pharmacy, discharges related formalities are well facilitated.
- To work in coordination with other staff and ensure that all investigations – PET, CT, USG, ET care done in time and are well facilitated.
- To coordinate in case of external referral of patients.
- To work in coordination with the billing department for better bed management.
- To ensure that discharges are done in time.
- Act as point of contact for all patient related queries & ensure that all the basic amenities are available for deluxe & super deluxe patients.
- Ensure that patient files get completed as per NABH protocol.

Any other skilled work assign by management

📌 Patient Relation Executive-Medical Administration (Rajasthan)
🏢 Bhagwan Mahaveer Cancer Hospital & Research Centre
📍 Rajasthan