Roles and Responsibilties

Team Supervision

- Supervise daily quotation, order processing, and principal/customer coordination across the team.
- Set and track targets: quote turnaround, quote-to-order conversion, BOM coverage, SLAs.
- Run monthly reviews, coach on negotiation and quoting, flag underperformance early.
- Support hiring and onboarding of recent executives.

Quality & Process Oversight

- Review quotation turnaround, pricing, and margin discipline.
- Ensure accurate preferred supplier databases and maximum BOM coverage per customer.
- Spot-check inventory control and order/dispatch accuracy.

Escalation & Coordination

- Resolve complex negotiations or Principal/customer disputes executives can't close alone.
- Liaise across Business Development, Dispatch, and Product teams to unblock orders.
- Represent inside sales in strategy meetings; maintain senior-level Principal/vendor relationships.

Reporting





- Consolidate team MIS: quote volumes, win rates, high-runners, aging RFQs.
- Drive volume-pricing negotiations on fast-moving parts.
- Recommend process improvements; ensure compliance with commercial policies.

Preferred Candidate Profile

Experience

- 10+ years in Inside Sales / Customer Service, including 2-3 years leading or mentoring a team

Core Skills

- Advanced proficiency in an ERP system, preferably Microsoft Dynamics NAV / Business Central
- Advanced proficiency in Microsoft Dynamics 365 Sales CRM
- Expert-level proficiency in Microsoft Outlook and Excel
- Excellent communication skills
- Complete Business Process Knowledge ( B2B )
- Demonstrated leadership qualities
- Runs structured feedback/performance reviews

📌 Inside Sales Team Lead (Karnataka)
🏢 Amar Radio
📍 Karnataka