Role & responsibilities

- Log, acknowledge, and manage customer complaints within agreed service levels and regulatory timelines.
- Investigate complaints thoroughly to identify root causes and recommend appropriate resolutions.
- Take ownership of complaints from receipt through to resolution, ensuring a positive customer experience.
- Conduct detailed root cause analysis and provide actionable insights to support business improvements.
- Collaborate with internal departments and stakeholders to obtain information and ensure prompt complaint resolution.
- Identify complaint trends and share recommendations for process enhancements and preventive actions.
- Support team members in managing complaint volumes and achieving internal performance targets.




- Ensure all complaint handling activities comply with company policies and applicable regulatory requirements.

Preferred candidate profile

- Experience in Financial Services, Insurance, or Banking.
- Proven experience in customer service and complaint handling.
- Excellent verbal and written communication skills.
- Solid analytical, investigative, and problem-solving abilities.
- Ability to identify root causes and recommend process improvements.
- Customer-centric approach with empathy and professionalism.

📌 Complaint Handler || Bangalore (Karnataka)
🏢 IndiHire Consultants
📍 Karnataka