International Voice Process

Customer Support Executive / International Voice Process Associate

Job Summary

We are looking for enthusiastic and customer-focused candidates for an International Voice Process role. The candidate will handle inbound/outbound calls with international customers, resolve queries, provide product/service information, and ensure a high level of customer satisfaction.

Key Responsibilities

- Handle customer calls professionally and efficiently
- Resolve customer queries, complaints, and requests
- Provide accurate information about products/services
- Maintain quality standards and call KPIs
- Update customer records in CRM systems
- Escalate unresolved issues to relevant teams
- Follow communication scripts and process guidelines
- Ensure customer satisfaction and positive experience

Required Skills

- Excellent verbal communication in English
- Good listening and interpersonal skills
- Ability to handle international customers politely
- Basic computer knowledge




- Typing and multitasking skills
- Willingness to work in rotational/night shifts

Eligibility

- BE/BTECH/BSC/POSTGRADUATES Freshers are not eligible
- Freshers and experienced candidates can apply
- Prior BPO/Customer Support experience is an advantage

Preferred Qualifications

- Experience in voice support/customer service
- Familiarity with CRM tools
- Robust problem-solving ability

Work Details

- Shift: UK Rotational shifts
- Location: Work from Office
- Week Offs: Rotational
- Salary: Based on experience and company standards
- Attractive incentives based on performance

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Hiring For International Voice Process (Karnataka)
🏢 Firstsource
📍 Karnataka