Experience Required: 4-10 years in Sales (Minimum 4 -5 years in Travel Sales)
Purpose of Role:
- This Assistant Manager/Deputy Manager, Leisure B2C Sales role will span across line functions.
- In this role, Deputy Manager/ Manager, Leisure B2C Sales would require maximizing all business opportunities on behalf of the company and achieving the targets as defined
Purpose of Role and Responsibilities : -
- 1. Responsible for achieving daily / weekly / monthly targets as specified by the BM
- 2. Maintain & follow grooming standards as specified in the SOP Manual
- 3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
- 4. Responsible to handle enquiries through Walk in, Telephonic, Email, City distribution channels
- 5. Ensure that customer is provided with complete details pertaining to the product & cost
- 6. Responsible for relationship building and servicing the city distribution channels
- 7. To maintain query turnaround time as per SOP
- 8. Initiate tele sales calls, follow-ups & closure of sales bookings
- 9.
Responsible for coordinating with service team for post-sale process
- 10. Maintain Daily Sales Report
- 11. Responsible for maintaining their enquiries in a database for future follow-ups and to regularly send emails on new offers
- 12. Responsible for maintaining Customer Satisfaction levels min 95% during the entire customer interaction
- 13. Adhere to company policy and systems
- 14. Ensure zero monetary losses by cancellation of liabilities and timely collections
- 15. Ensure minimal risk related exposure to the organization by doing all necessary due diligence.
- 17. Ensuring Business Losses are reduced.
- 18. Attending customer escalations and resolving them in a timely manner.
- 19. Driving Incentive Programs and using them to motivate sellers and improve productivity
- 20. Identify current revenue generation opportunities for distribution expansion and ensuring repeat business opportunities
- 21. Understanding the market and gaining competition insights and accordingly changing plans and strategy.