Job Summary

The Front Desk Manager is responsible for managing all front office operations, ensuring a seamless patient experience, supervising the reception team, coordinating with laboratory and billing departments, and maintaining efficient day-to-day branch operations. The role requires solid leadership, excellent communication, and customer service skills to ensure smooth functioning of the diagnostic centre.

Key Responsibilities

- Manage the complete front desk operations and ensure smooth patient flow.
- Supervise, guide, and motivate front office executives/receptionists.
- Welcome patients professionally and ensure a positive customer experience.
- Handle patient registrations, appointments, billing, and report dispatch.
- Ensure accurate entry of patient information into the Laboratory Information System (LIS).
- Coordinate with laboratory, phlebotomy, radiology, and home collection teams for timely service delivery.
- Resolve patient queries, complaints, and escalations promptly and professionally.
- Monitor daily cash collections and ensure proper reconciliation with billing records.
- Maintain appointment schedules and minimize patient waiting time.
- Ensure compliance with company SOPs, NABL/NABH guidelines, and quality standards.
- Prepare and share daily operational reports, patient footfall, revenue, and MIS reports.
- Maintain adequate stock of front office stationery and required consumables.




- Coordinate with housekeeping and maintenance teams to ensure cleanliness and proper ambience.
- Support branch operations in achieving customer satisfaction and business targets.
- Train newly joined front office staff on processes and customer handling.
- Maintain confidentiality of patient information and medical records.

Required Skills

- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Customer service and conflict resolution skills.
- Good knowledge of billing, cash handling, and front office operations.
- Proficiency in MS Office and Hospital/Laboratory Management Software (LIS/HIS).
- Ability to multitask and work in a fast-paced healthcare environment.
- Good organizational and problem-solving skills.
- Positive attitude with a patient-centric approach.

Qualification

- Bachelor's Degree in Any Discipline (Healthcare Management preferred).

Experience

- 35 years of experience in Front Office/Reception/Branch Operations within a Diagnostic Centre, Hospital, or Healthcare organization.
- Minimum 1 year of experience in team handling is preferred.

Preferred Candidate Profile

- Experience in managing diagnostic centre operations.
- Strong understanding of patient handling and healthcare service standards.
- Presentable personality with professional behaviour.
- Ability to manage multiple responsibilities efficiently.
- Willingness to work in rotational shifts, if required.

📌 Front Desk Manager (Bihar)
🏢 Chandan Healthcare
📍 Bihar