Position Overview

We are seeking a proactive and client-focused Customer Success Manager to drive adoption and success of our Sales Force Automation (SFA) solutions . The ideal candidate will have hands-on experience in managing enterprise clients, leading SFA product implementations, and ensuring seamless onboarding and long-term engagement. This role requires strong leadership, analytical thinking, and the ability to align client needs with product innovation to maximize satisfaction and retention.

Key Responsibilities

Client Engagement & Success

- Serve as the primary liaison for enterprise clients, ensuring smooth communication and resolution of queries.
- Provide consultative guidance on SFA product usage, adoption strategies, and optimization.
- Manage escalations effectively and ensure timely resolution of client challenges.

Implementation & Deployment

- Lead end-to-end implementation of SFA solutions across diverse industries (Pharma, FMCG, Manufacturing, Neuroscience).
- Collaborate with cross-functional teams (Product, Engineering, Sales, Operations) to deliver tailored solutions.
- Ensure deployments meet client requirements and adhere to industry best practices.

Training & Enablement

- Conduct training sessions for client stakeholders and field teams to drive adoption.
- Develop and deliver product demos, training materials, and documentation.




- Implement onboarding strategies that accelerate user adoption and ROI.

Relationship Management

- Build and nurture robust client relationships to enhance satisfaction and retention.
- Collect client feedback and translate insights into product improvement opportunities.
- Identify upsell and cross-sell opportunities, partnering with sales teams to drive growth.

Travel

- Travel to client sites for training, implementation, and relationship-building activities.
- Manage travel schedules efficiently to optimize time and resources.

- Bachelor s/Master s degree in Business Administration, IT, Operations, or related field.

- 2 5 years of experience in Customer Success, Account Management, or SFA product implementation .
- Strong knowledge of Sales Force Automation software with exposure to enterprise clients.
- Excellent communication, presentation, and stakeholder management skills.
- Basic to intermediate knowledge of MS SQL and technical tools.
- Strong problem-solving, analytical, and organizational skills.
- Ability to work independently and lead cross-functional teams.
- Willingness to travel for client engagements.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager - SFA Solutions (Madhya Pradesh)
🏢 Process Master Technologies
📍 Madhya Pradesh