Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must Have Skills
- Murex Connectivity 2.0
Good to Have Skills
- Murex Back Office Workflows
Experience Requirement
Minimum 3 year(s) of experience is required.
Educational Qualification
15 years full time education.
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring seamless operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure effective communication and resolution of technical issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster skill development and knowledge sharing.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Murex Connectivity 2.0.
- Good To Have Skills: Experience with Murex Back Office Workflows.
- Strong analytical skills to diagnose and resolve complex software issues.
- Ability to work with multiple system components and understand their interdependencies.
- Effective communication skills to interact with technical and non-technical stakeholders.
- Familiarity with monitoring tools and incident management processes.
Additional Information
- The candidate should have a minimum of 3 years of experience in Murex Connectivity 2.0.
- This position is based at our Mumbai office.
- A 15 years full time education is required.