About The Company

EaseMyTrip.com is one of India's leading online travel agencies, renowned for its customer-centric approach and innovative travel solutions. Established with the vision to make travel accessible and affordable, EaseMyTrip offers a wide range of services including flight bookings, hotel reservations, holiday packages, and bus tickets. The company prides itself on its user-friendly platform, extensive distribution network, and commitment to providing seamless travel experiences without hidden charges or convenience fees. With a focus on transparency, reliability, and customer satisfaction, EaseMyTrip has become a trusted name in the Indian travel industry, serving millions of satisfied customers across the globe.

About The Role

We are seeking a dedicated Flight Support / Task List Executive to join our dynamic team at EaseMyTrip.com. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service. In this role, you will be responsible for assisting customers with their travel-related queries, providing solutions promptly, and ensuring a smooth booking and travel experience. The position requires flexibility to work in a 24/7 rotational shift environment, including night shifts, to cater to our global customer base. The candidate should have a strong understanding of international and domestic travel processes and a good geographical knowledge to support customer inquiries effectively. Immediate availability to join is preferred.

Qualifications

- Graduation or equivalent qualification from a recognized institution.




- Prior experience in a voice-based customer support role, preferably in the travel industry.
- Excellent verbal and written communication skills in English.
- Strong knowledge of international and domestic travel procedures and processes.
- Good geographical knowledge, including familiarity with world maps and major travel destinations.
- Ability to work in rotational shifts, including nights and weekends.
- Demonstrated problem-solving skills and the ability to handle challenging customer situations professionally.
- Proficiency in using CRM tools and basic computer applications.
- Immediate joiners will be preferred.

Responsibilities

- Handle international and domestic travel voice process calls efficiently, providing accurate information and assistance to customers.
- Maintain a thorough understanding of world geography and travel routes to address customer inquiries effectively.
- Deliver excellent customer service by understanding customer needs, providing solutions, and ensuring first contact resolution.
- Support customers via multiple communication channels including telecommunication, email, and chat, ensuring consistency in service quality.
- Clarify customer requirements by probing and confirming understanding of their issues or needs.
- Greet customers courteously and professionally,



establishing a positive rapport from the first interaction.
- Demonstrate empathy and active listening to address customer concerns and provide appropriate solutions.
- Educate customers about travel policies, procedures, and options to enhance their experience.
- Maintain accurate and complete customer records, updating files with relevant information and resolutions.
- Collaborate with team members and other departments to resolve complex issues and improve service delivery.

Benefits

- Market-competitive salary package aligned with industry standards.
- Opportunities for career growth and professional development within a leading travel company.
- Training programs to enhance your skills and knowledge in the travel and customer support domain.
- Dynamic and supportive work environment with a focus on employee well-being.
- Health insurance and other employee benefits.
- Incentives and performance-based rewards.
- Opportunity to work with a reputed organization known for its innovative travel solutions.

Equal Opportunity

EaseMyTrip.com is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, nationality, or disability. Our hiring decisions are based solely on merit, experience, and the candidate’s ability to perform the job responsibilities effectively. We believe in creating a work environment where every employee feels valued, respected, and empowered to contribute to the company’s success.

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