CRM & Power Platform Tech lead

Job Summary: We are seeking an experienced and innovative D365 CRM & Power Platform technical lead to lead the design, development, and implementation of Microsoft Dynamics 365 CRM solutions and Power Platform solutions for our organization. The ideal candidate will have a deep understanding of customer relationship management (CRM) processes and business workflows, coupled with a strong technical background in Microsoft technologies. As a key member of our IT team, you will collaborate with cross-functional teams to deliver scalable, efficient, and effective CRM and Power Platform solutions that drive business growth and enhance customer engagement.

Responsibility

- Solution Design: Lead the architectural design of Microsoft Dynamics 365 CRM and Power Platform solutions, considering business requirements, system integrations, scalability, and best practices.
- Requirements Gathering: Work closely with business stakeholders to understand CRM and business process requirements, translating them into technical solutions.
- System Configuration and Customization: Configure and customize D365 CRM and Power Platform components, including entities, forms, workflows, business rules, and integrations, to meet specific business needs.
- Integration: Design and implement seamless integrations between D365 CRM, Power Platform, and other enterprise systems, ensuring data consistency and productive data flow.
- Technical Leadership: Provide technical leadership to development teams, guiding them in implementing complex solutions, troubleshooting technical issues, and ensuring high-quality code.
- Solution Documentation: Create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, and deployment instructions.
- Security and Compliance: Implement security best practices and ensure compliance with data protection regulations, taking measures to safeguard sensitive information.




- Training and Support: Train end-users and provide ongoing support to ensure the successful adoption and utilization of CRM and Power Platform solutions.
- Stay Current: Stay abreast of industry trends, new features, and updates related to D365 CRM and Power Platform, advising the organization on relevant advancements.
- Contribute to pre-sales activities by providing technical insights, participating in solution presentations, and demonstrating expertise to potential clients.

Skill

- Proven experience (8 to 10 years) designing and implementing large-scale Microsoft Dynamics 365 CRM and Power Platform solutions. Handling a minimum 6-10 members Team.
- Strong expertise in configuring and customizing D365 CRM components, including entities, forms, workflows, and plugins, client site scripting (JS /TS)
- Proficiency in Power Platform components, including Power Apps (Model Driven & Canvas APP), Power Automate, Power Portal /Power Pages.
- Experience with integrating D365 CRM and Power Platform with other enterprise systems using APIs, connectors, and middleware.
- Should have solution deployment exposure through manage/unmanage solution package.
- Solid understanding of software architecture principles, integration patterns, and data modeling.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent written & verbal communication with both technical and non-technical stakeholders.
- Microsoft certifications such as Microsoft Certified: Dynamics 365 + Power Platform Solution Architect or similar.
- Knowledge of agile development methodologies and Dev Ops practices.

Nice to have.

- Familiarity with data privacy and security regulations (e.g., GDPR) as they relate to CRM and Power Platform solutions.
- Hands on exposure in Custom Pages, Power BI, Power Virtual Agent, ADF, building CICD pipeline would be added advantage,
- Experience with Azure services and cloud-based architecture is a plus.

📌 CRM & Power Platform Tech lead (India)
🏢 Arminus
📍 India