Job Description

- Help design, build and continuously improve the clients online platform.

- Research, suggest and implement new technology solutions following best practices/standards.

- Take responsibility for the resiliency and availability of different products.

- Be a productive member of the team.

Requirements

- 7+ years of hands-on experience in SAP Sales Cloud implementation, application maintenance, or production support.

- Bachelor's or Master's degree in Engineering, Information Technology, Business Administration, or a related field.

- Experience working in global AMS/support environments with exposure to incident, problem, and change management processes.

- Provide functional support for SAP Sales Cloud solutions in a post-go-live Application Management Services (AMS) environment.

- Support global template deployments and local SAP S/4HANA rollouts by collaborating with Sales Business Process Owners, key users, and project teams.

- Manage incidents, service requests, defect resolution, root cause analysis, and system enhancements while ensuring SLA compliance.

- Perform impact analysis, functional testing, and validation for system changes, enhancements, and production fixes.

- Monitor application performance, troubleshoot production issues, and ensure stable day-to-day sales operations.

- Support business users through functional guidance, issue resolution, knowledge transfer, and documentation.





- Collaborate with cross-functional teams to ensure seamless integration with SAP S/4HANA, SAP ECC, and other enterprise applications.

- Strong functional expertise in SAP Sales Cloud, including: Lead Management, Opportunity Management, Account & Contact Management, Activity Management, Visit Planning, Sales Quotations, Forecasting, Territory Management

- Hands-on experience configuring and supporting: Lead-to-Cash processes, Custom Business Objects, Page Layouts, Multi-channel communication routing, Standard integrations using SAP CPI

- Strong understanding of Sales Cloud integration with: SAP S/4HANA, SAP ECC, Customer Master, Pricing, Order-to-Cash (O2C), Other enterprise business applications

- Experience with incident management, problem management, system enhancements, testing, and production support.

- Strong analytical, troubleshooting, communication, and stakeholder management skills.

- Ability to work independently while collaborating effectively in global, cross-functional teams.

- Experience with SAP Service Cloud.

- SAP Sales Cloud certification.

- Experience supporting global SAP template deployments and rollout projects.

- Familiarity with ITIL-based support processes and continuous improvement initiatives.

- Experience resolving complex functional issues across integrated SAP landscapes.

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Benefits

- A challenging, innovating setting.

- Opportunities for learning where needed.

Requirements
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📌 SAP Sales Cloud Functional Engineer (Bengaluru)
🏢 GeekSoft Consulting
📍 Bengaluru