Customer Experience & Voice of Customer (VoC)
Analyze customer feedback across surveys, support interactions, digital channels,
and other customer touchpoints.
Identify key drivers of customer satisfaction, loyalty, engagement, adoption, and
retention.
Support customer journey analysis and recommend experience improvements based
on data-driven insights.
Design and maintain CX dashboards, scorecards, and reporting frameworks.
Drive closed-loop feedback initiatives and help measure the impact of CX
improvement programs.
Market Research & Customer Insights
Design and execute quantitative and qualitative research studies.
Conduct customer segmentation, persona development, and journey analysis.
Analyze market trends, customer needs, and competitive benchmarks.
Synthesize research findings into explicit recommendations for business stakeholders.
Survey Design & Programming
Design, program, test, and deploy customer surveys using platforms such as
Qualtrics, Forsta, Medallia, or similar tools.
Develop advanced survey logic including branching, display logic, quotas,
randomization, and multilingual surveys.
Ensure survey quality through testing, validation.

📌 Consultant IG (Bengaluru)
🏢 TRIGENT SOFTWARE PRIVATE
📍 Bengaluru