Job Title: Network Operations Center (NOC) Engineer – L1

Location: Chembur, Mumbai
Experience: 2+ Years
Qualification: Graduate / Postgraduate (CCNA or equivalent certification preferred)
Domain: Network Operations
Project: IBDI

About the Role

We are looking for a Network Operations Center (NOC) Engineer – L1 to monitor, maintain, and troubleshoot enterprise network infrastructure. The ideal candidate should have hands-on experience in network monitoring, routing & switching, SD-WAN, incident management, and network support while ensuring maximum uptime and SLA compliance.

Key Responsibilities

- Monitor enterprise network infrastructure, WAN links, routers, switches, and SD-WAN environments.

- Perform remote monitoring and provide first-level troubleshooting for network incidents.

- Configure and support routers, switches, and SD-WAN devices at branch locations.

- Monitor network performance and ensure availability of critical links across DC/DR and branch offices.

- Log, track, and manage incidents using ticketing tools while ensuring SLA compliance.

- Coordinate with field engineers, vendors, and internal support teams for timely issue resolution.

- Escalate complex issues to L2/L3 support teams as required.

- Perform scheduled configuration changes and maintain SOP documentation.

- Conduct periodic device backups and preventive maintenance activities.





- Generate operational reports and monitor network health using NMS tools.

- Coordinate hardware replacement with AMC partners and vendors.

- Support network changes and ensure adherence to operational procedures.

Desired Candidate Profile Educational Qualification

- Graduate or Postgraduate in any discipline.

- CCNA or equivalent networking certification preferred.

Experience

- Minimum 2 years of experience in Network Monitoring, NOC Operations, or Network Support.

- Experience with SD-WAN, Routing & Switching, and Enterprise Network Infrastructure.

Required Skills

- Strong knowledge of networking concepts and protocols.

- Experience with Routing, Switching, and SD-WAN technologies.

- Understanding of routing protocols and network troubleshooting.

- Hands-on experience with NMS and ticketing tools.

- Strong analytical and problem-solving skills.

- Good communication and coordination abilities.

- Ability to work in a 24×7 operational support workplace.

What We Are Looking For

- A proactive network support professional with strong troubleshooting skills.

- Someone capable of ensuring network availability and operational excellence.

- A team player with excellent coordination and communication abilities.

- An individual committed to delivering timely incident resolution and maintaining service quality.

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