Job Description

- Help design, build and continuously improve the clients online platform.

- Research, suggest and implement new technology solutions following best practices/standards.

- Take responsibility for the resiliency and availability of different products.

- Be a productive member of the team.

Requirements

- 7+ years of hands-on experience in SAP Service Cloud implementation, Application Management Services (AMS), or production support.

- Bachelor's or Master's degree in Engineering, Information Technology, Business Administration, or a related field.

- Experience supporting global SAP Service Cloud environments and collaborating with business stakeholders, key users, and cross-functional teams.

- Provide functional support for SAP Service Cloud solutions in a post-go-live AMS workplace.

- Support global SAP S/4HANA deployments by maintaining Service Cloud solutions aligned with the global template and local business requirements.

- Manage incidents, service requests, defect resolution, root cause analysis, and problem management while meeting SLA commitments.

- Perform impact analysis, functional testing, and validation for system enhancements, releases, and production changes.

- Monitor system performance and resolve production issues to ensure stable day-to-day customer service operations.

- Support business-critical service processes by ensuring operational continuity and timely issue resolution.

- Collaborate with Service Business Process Owners, key users, and project teams to optimize service management processes.

- Provide functional guidance, end-user support, documentation,



and knowledge transfer to drive user adoption and operational excellence.

- Work closely with cross-functional teams to support integrations with SAP S/4HANA, SAP ECC, and other enterprise applications.

- Strong functional expertise in SAP Service Cloud, including: Service Requests, Service Tickets, Case Management, Registered Products, Installed Base, Service Contracts, Warranty Management, Knowledge Base, Customer Service Operations

- Hands-on experience configuring and supporting: Ticketing workflows, Service Level Agreements (SLAs), Warranty management, Custom Business Objects

- SAP CPI interface monitoring and message troubleshooting

- Strong understanding of SAP Service Cloud integration with: SAP S/4HANA, SAP ECC, Customer Master, Sales, Service, Installed Base, Other enterprise applications

- Experience with AMS support, incident management, problem management, testing, and production support.

- Strong analytical, troubleshooting, communication, and stakeholder management skills.

- Ability to work independently while collaborating effectively in global, cross-functional environments.

- Experience with SAP Sales Cloud.

- SAP Service Cloud Certification.

- Experience supporting global SAP template rollouts and post-go-live support.

- Familiarity with ITIL service management processes.

- Experience driving continuous improvement initiatives and resolving complex cross-functional SAP Service Cloud issues.

Benefits

- A challenging, innovating environment.

- Opportunities for learning where needed.

Requirements
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📌 SAPHANA Service Cloud Functional Engineer (Bengaluru)
🏢 GeekSoft Consulting
📍 Bengaluru