- CMDB Data Quality ControlDesign implement and continuously monitor controls to ensure the quality completeness accuracy and consistency of CI data and relationships within the ServiceNow CMDB
- CMDB Health Monitoring AnalysisConduct regular monitoring and analysis of CMDB health performance and data integrity to proactively identify discrepancies inconsistencies and areas for improvement
- CMDB Design OptimizationContribute to the continuous evolution and optimization of the CMDB data model schema and integration processes in collaboration with the CMDB Product Owner and CMDBITOM Architect
- CMDB Governance StandardsAdvise on and ensure adherence to ServiceNow and ITIL best practices for configuration management contributing to the establishment and enforcement of CMDB governance standards
- CMDB Documentation ManagementOwn the creation maintenance and update of comprehensive CMDB documentation including data models process flows technical standards and guidelines
- Data Request Management ValidationReview and process requests for data insertion or modification within the CMDB ensuring strict adherence to established data integrity rules and processes
- CMDB Expertise GuidanceAct as a subject matter expert for CMDB data structure and quality providing internal guidance and support to relevant IT teams on CMDB usage and best practices