Job Description:

Job Title: ServiceNow Support Engineer - Group Audit

Location: Pune

Job Type: Full-time

We are currently seeking a skilled ServiceNow Support Engineer with 2.5 years of experience, specializing in Group Audit, to join our dynamic support team.

Responsibilities:

1. ServiceNow Support:

- Provide expert-level support for ServiceNow platform, with a specific focus on Group Audit functionalities.
- Respond to and resolve support requests related to Group Audit in a timely and productive manner.

- Issue Resolution:

- Diagnose and troubleshoot technical issues related to Group Audit within the ServiceNow environment.
- Collaborate with end-users and internal teams to identify root causes and implement effective solutions.

- Configuration and Customization:

- Assist in the configuration and customization of ServiceNow to align with Group Audit requirements.
- Implement changes and enhancements to improve the functionality of the Group Audit module.

- Documentation:

- Maintain accurate and up-to-date documentation of Group Audit processes, configurations, and issue resolutions.
- Create knowledge base articles to empower end-users with self-service support options.

- Collaboration:

- Work closely with cross-functional teams, including developers, administrators, and business stakeholders,



to address Group Audit-related challenges.
- Collaborate with ServiceNow developers to implement improvements and updates.

Qualifications:

1. Experience:

- Minimum of 2.5 years of experience as a Support Engineer with a focus on ServiceNow, specifically in Group Audit.
- Proven track record of successfully resolving ServiceNow support issues.

- Technical Skills:

- Strong knowledge of ServiceNow platform functionalities, especially in the context of Group Audit.
- Familiarity with scripting languages (JavaScript, etc.) used in ServiceNow configurations.

- Problem-Solving:

- Ability to analyze and solve complex technical problems efficiently.
- Excellent troubleshooting skills with a focus on providing effective solutions.

- Communication Skills:

- Strong verbal and written communication skills.
- Ability to convey technical information to both technical and non-technical audiences.

- Customer Focus:

- Customer-centric mindset with a commitment to delivering high-quality support services.
- Ability to understand and address end-users' needs related to Group Audit processes.

Education:

- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

📌 Job Title: ServiceNow Support Engineer - Group Audit (Pune)
🏢 HigHRise Solutions
📍 Pune