Job Description:

Job Title: Manager

Location: New Delhi

Roles and Responsibilities:

1. Key Account & Marketplace Management

- Manage end-to-end operations of e-commerce marketplaces, including Amazon, Flipkart, Myntra, Meesho, Jiomart, TATA 1mg, HealthMug, Nykaa, Tira, and Quick Commerce platforms.
- Create, update, and manage product listings in bulk mode across all platforms.
- Monitor visibility, consumer promotions, pricing, and availability to maximize performance.
- Establish and nurture long-term relationships with marketplace account managers and key stakeholders.
- Ensure maximum pin-code availability and take corrective actions where required.

2. Marketing & Growth

- Plan, create, and manage ads campaigns, deals, coupons, and promotional assets on Amazon, Flipkart, and TATA 1mg.
- Execute platform-led brand campaigns as per agreed timelines.
- Implement strategies to boost organic traffic, conversions, unit sales, and revenue growth.

3. Performance & Market Analysis

- Track and analyze key e-commerce performance metrics at channel and SKU level.
- Prepare and present weekly performance reports and actionable insights.
- Identify emerging e-commerce trends and growth opportunities and implement action plans.
- Develop comprehensive platform-wise and account-wise strategies for leading marketplaces.
- Conduct competitor analysis to benchmark performance.

4. Ecommerce Optimization

- Optimize product listings, content, and data feeds to ensure accuracy and completeness.




- Optimize product images as per marketplace algorithms and guidelines.
- Create and upload A+ / enhanced content across marketplaces.
- Collaborate with Marketing and Merchandising teams to improve content quality and conversion.

5. D2C Website Management

- Manage Shopify/D2C website performance including listings, inventory, operations, and promotions.
- Monitor user experience, sales performance, and competitor activity.
- Address customer queries and resolve complaints in a timely and professional manner.

6. Operations Management

- Ensure timely and complete order fulfilment across all marketplaces.
- Drive marketplace operations to achieve short- and long-term business objectives.
- Minimize chargebacks and ensure compliance with operational metrics and SLAs.
- Coordinate with internal teams to resolve platform-related issues efficiently.

Desired Skills & Qualifications

- Bachelor’s or Master’s degree in Science, Technology, Business, or Marketing.
- Minimum 5 years of experience in E-Commerce Key Account Management.
- Robust experience managing Amazon, Flipkart, and D2C (Shopify) platforms.
- Excellent analytical skills with the ability to interpret data and drive decisions.
- Strong communication and stakeholder management skills.
- Highly organized with the ability to manage inventory, promotions, and sales efficiently.
- Hands-on experience with e-commerce dashboards, reporting tools, and ad platforms.

📌 Manager E Commerce | Delhi | FMCG COMPANY
🏢 Surya Jobs
📍 Delhi