Monitor platform health, dashboards, alerts, and overall performance.
Maintain connectors, integrations, and data ingestion across environments.
Manage and expand cloud integrations, including onboarding current environments.
Ensure complete workload coverage (VMs, containers, serverless).
Perform alert triage, risk assessment, and prioritize security findings.
Identify and manage false positives to reduce noise.
Handle incident lifecycle via ITSM, including coordination and closure tracking.
Maintain security policies, compliance posture, and risk escalation.
Provide regular reporting and trend analysis for visibility and decisions.
Drive automation, optimization, and maintain SOPs, runbooks, and governance activities.
Creating support tickets with OEM/product vendor for troubleshooting bugs, platform issues and root-cause analysis.
Initiating and participating in OEM driven activities such as platform upgrades and patching.