Job Title: Student Support Executive / Customer Support Executive
Location: Rabale, Navi Mumbai / Thane
Experience: Freshers & Experienced
Salary: ₹15,000 – ₹23,000 per month
Working Days: Monday to Saturday
Working Hours: 10:00 AM to 7:00 PM
About the Role
We are looking for a customer-focused and enthusiastic Student Support Executive to assist students throughout their learning journey. The role involves handling customer queries, resolving concerns, maintaining CRM records, and delivering an excellent support experience while ensuring high customer satisfaction.
Key Responsibilities Student & Customer Support
- Respond to student and customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer concerns promptly while maintaining a high standard of service.
- Provide accurate information regarding courses, services, admissions, and processes.
- Assist students with enrollment, documentation, and post-enrollment support.
- Handle customer complaints professionally and ensure timely resolution.
CRM & Documentation
- Record and update all customer interactions in the CRM system.
- Maintain accurate customer records and follow-up details.
- Track pending queries and ensure timely closure.
- Prepare and maintain support-related reports when required.
Coordination & Relationship Management
- Coordinate with internal departments to resolve customer issues efficiently.
- Build and maintain positive relationships with students throughout their educational journey.
- Ensure a seamless support experience by providing timely updates and assistance.
Customer Engagement
- Maintain high customer satisfaction through proactive communication.
- Generate references and referrals from enrolled students.
- Achieve assigned referral and customer engagement targets.
- Support customer retention initiatives and enhance the overall student experience.