Fresher Walk-In Drive for Customer Support Executive (Voice) for HCLTECH

HCL Tech Hiring for US/UK Voice Process 04 Aug 2026 to 07 Aug 2026 Walk in directly.

Walk in Timing- 11am-2pm

Interview Location: - HCL Technologies: -

A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301

Nearest Metro Station Sector 59.

Designation: Customer Care Representative-Freshers

Any Grad/UG can apply (No Regular Students / No Law Graduate)

B. Tech, MTech, BCA and MCA is not eligible.

Work Location: Noida

Two Way Cabs Available

Job Description - Customer Service Executive - Fresher

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.

Work Experience & Qualification criteria:

- Excellent communication skills
- both verbal and written
- with a qualified telephone etiquette
- Helpful, empathetic,



and enthusiastic about customer service
- Freshers in US/UK Inbound calling preferably in Banking domain

Job Description

- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security - proprietary data of customers

Please don't carry laptop while coming for interview

Contact Person- Urmika Shah Mehta

[email protected]

📌 Client Services Specialist (Noida)
🏢 HCLTech
📍 Noida