We are on the lookout for an organized CONSULTANT to join our dynamic team at HCL Technologies Limited in Bangalore.
Growing your career as a Full Time CONSULTANT is an amazing opportunity to develop excellent skills.
If you are strong in planning, people management and have the right experience for the job, then apply for the position of CONSULTANT at HCL Technologies Limited today!
Job Description (Posting).
IAM Lead Job Description
Minimum 12 years of experience with the most recent 3-4 years in lead roles, managing remote teams in end-end IAM Services Delivery and Security Operations
Strong IAM Technology Landscape Understanding
Focus on IAM project opportunities and transformation initiatives
Proposals, SOW s, Solutions, Contract review, documentation and negotiation experience
Experience in managing global teams operating from multiple locations
Strong People practice credentials in engagements and management of tech/delivery teams
Focus on grooming people to work on IAM Tools within select timelines
Leadership experience for Governance, Dashboard based reporting and experience of:
1- Solutions Good understanding of IAM & PAM tools and architecture
2- Delivery excellence Automation, Continuous improvement, Value add initiatives and internal compliances, Contractual obligations, SLA parameters, ACSAT score
3- Operational Excellence - Build teams and manage People parameters like Utilization, Attrition Hygiene and internal compliances
4- Customer Management Establish relationship at multiple levels in customer organization
5- Collaboration - with Account management teams in managing governance Qualify Business expansion opportunities and contract related efforts Experience Mandatory
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.