We are looking to hire a confident Account Service Senior Specialist to join our growing team at NTT Data in Noida.
Growing your career as a Full Time Account Service Senior Specialist is an amazing opportunity to develop competitive skills.
If you are strong in communication, people management and have the right initiative for the job, then apply for the position of Account Service Senior Specialist at NTT Data today!

Req ID: 210774
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Account Service Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis
- Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management
- Compiles,



analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness
- Leads the account and work towards building Client relations
- Focus on Gaps and Process improvements
- Suggest and share ITIL Best practices and help implement the same
- Adapts communication techniques for audiences at multiple internal and external levels
- Monitor alerts and manage the Critical Incidents from SM perspective and not technical
- Manages vendor relationship
- Allocates work and mentor others
Requirements:
5+ years of relevant experience or equivalent combination of education and work experience.
- Strong understanding of ITIL processes and principals
- Leadership skills
- Experience with handling multiple accounts
- Knowledge of ITIL Tools
- Strong verbal and written communication skills
- Strong ability to create and document processes
- Competencies in conflict resolution, customer service, facilitation, executive presentation
Company Advantages:
● Learning opportunities
● Opportunities to grow
● Competitive salary

📌 Account Service Senior Specialist - Urgent Position (Noida)
🏢 Important Business
📍 Noida