Job Description Preferred Functional Knowledge (Skills & Tools): /n /n Positive communication and Writing skills. Should be able to connect with leadership of clients.
/n Key behavioral traits: Agility, Analytical, Persistence and Ability to be proactive
/n Convincing skill, Knowledge on Account management practices.
/n Working knowledge of CRM tools like Custify, Hubspot or Gain Sight will have added advantage
/n /n Key Responsibility (Day to Day Activities): /n /n Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
/n Identify the risk client proactively, mitigate and escalate as deemed appropriate leading to reduction of client churn
/n Frequent client reach outs, review Account health, Publish accounts dashboards.
/n leading to reduction of client churn
/n /n Qualification and Experience
/n /n 2 to 4 years of experience in HR, HR transformation OR HCM implementation and customer management roles / HR consulting roles.
/n Understanding of Technology systems. HRMS system implementation and understanding would be preferred.
/n Experience in Customer Success for HR Tech application is preferred.