- Location Noida- Experience 2-6 years Job Summary We re hiring a proactive Customer Success Manager to speak directly with users understand their issues with the app and guide them toward completing their bookings Key Responsibilities
- Call users to understand why they dropped off or didn t complete bookings
- Identify app issues user concerns or missing features through conversations
- Promote rebooking by guiding users and resolving their pain points
- Share user insights with the tech product teams for app improvement Requirements
- 2-6 years of experience in customer success telecalling or support
- Robust communication in Hindi English
- Ability to handle objections and build trust over calls
- Understanding of consumer apps and user journey preferred ref updazz com