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- Greet patients and visitors courteously and professionally.
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- Handle patient registration, check-in, and check-outprocesses
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- Respond to phone calls, emails,and inquiries promptlyand appropriately
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- Coordinate with doctors,nurses, and departments to ensure timely services
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- Handle patient feedback, queries, and complaints with empathy and tact
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- Follow hospital protocols and maintain patient confidentiality at all times
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Qualifications:
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- Graduate in any discipline.
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- Minimum 1 or 2 years of experience in a front desk or receptionist role,preferably in a hospital or clinic.
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- Proficiency in MS Office.
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- Excellent communication (English and local language)
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- Pleasant personality and customer-service-oriented approach
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