Qualification: Post-Graduation in Management / Commerce / Journalism / Computer Applications / IT
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Industry: Ed-Tech / Higher Education
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Working: Rotational Weekends
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We are looking for an experienced Academic Advisor to ensure students have a seamless academic journey from admission to program completion, while maintaining high student satisfaction and engagement.
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Key Responsibilities:
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• Act as the first point of contact for students and coordinate with university departments.
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• Track and communicate students' academic progress, submissions, and requirements.
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• Handle academic and administrative queries related to fees, LMS, courses, and other student concerns.
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• Manage inbound and outbound calls, emails, and chat interactions.
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• Guide and motivate students to complete their academic requirements on time.
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• Address student queries related to semesters and subjects.
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• Coordinate with internal teams to resolve priority issues within defined TAT.
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• Drive student satisfaction, active learner engagement, re-registration, and program completion.
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• Maintain accurate records, update MIS, and prepare reports using Excel and Power Point.
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• Identify process gaps and recommend improvements to enhance the student experience.
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Requirements:
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✅ 2–6 years of experience in Academics / Student Counselling / Student Support .
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✅ Good understanding of university academic processes.
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✅ Strong verbal, written, and listening skills.
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✅ Excellent interpersonal and organizational skills.
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✅ Knowledge of CRM and ticketing systems.
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✅ Strong problem-solving and conflict-resolution skills.
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✅ Ability to multitask, work under pressure, and maintain attention to detail.
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✅ Valuable computer proficiency, especially in Excel and Power Point .
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✅ Experience handling inbound and outbound calls is preferred.
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✅ Willingness to work on weekends on a rotational basis.