31 Jul
|
TRIGENT SOFTWARE PRIVATE
|
India
31 Jul
TRIGENT SOFTWARE PRIVATE
India
Role Summary:
The Service Desk Analyst provides first-line technical support to end-users, ensuring timely resolution of IT issues and maintaining smooth business operations.
Responsibilities
- User Support: Act as the first point of contact for IT queries via phone, email, or ticketing system.
- Issue Resolution: Troubleshoot and resolve hardware, software, and network problems.
- Escalation: Escalate complex issues to higher-level support teams when necessary.
- Documentation: Record incidents, solutions, and contribute to knowledge base articles.
- Service Compliance: Ensure adherence to SLAs and IT service management standards.
📌 Service Desk (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India