Job Description

Sr. Customer Support (Inbound Voice)

Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)

Location: Infopark, Kochi, Kerala

Shift: 6 PM - 3 AM (Monday–Friday)

Salary: ₹ 30,000 - ₹ 35000 Per Month

Education: Bachelor's Degree Mandatory

We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.
Responsibilities

- Handle inbound customer calls and resolve queries efficiently

- Provide accurate information and ensure excellent customer service

- Meet individual performance metrics, quality standards, and productivity targets

- Escalate complex customer issues to the appropriate teams when required





- Maintain detailed records of customer interactions and resolutions

- Ensure high levels of customer satisfaction during every interaction

Requirements

- Minimum 2+ years of experience in a BPO Inbound Voice Process

- Robust communication and customer handling skills

- Ability to manage customer queries and complaints professionally

- Good problem-solving and multitasking abilities

- Comfortable working in a night shift environment

Benefits

- Pickup and Drop in

- Health Insurance

- ESI,PF

Requirements
2 years experience in Inbound Voice process within BPO

📌 Sr. Customer Support(Inbound Voice) (India)
🏢 advenxa
📍 India