Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)
Location: Infopark, Kochi, Kerala
Shift: 6 PM - 3 AM (Monday–Friday)
Salary: ₹ 30,000 - ₹ 35000 Per Month
Education: Bachelor's Degree Mandatory
We are seeking a customer-focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.
Responsibilities
- Handle inbound customer calls and resolve queries efficiently
- Provide accurate information and ensure excellent customer service
- Meet individual performance metrics, quality standards, and productivity targets
- Escalate complex customer issues to the appropriate teams when required
- Maintain detailed records of customer interactions and resolutions
- Ensure high levels of customer satisfaction during every interaction
Requirements
- Minimum 2+ years of experience in a BPO Inbound Voice Process
- Strong communication and customer handling skills
- Ability to manage customer queries and complaints professionally
- Good problem-solving and multitasking abilities
- Comfortable working in a night shift workplace
Benefits
- Pickup and Drop in
- Health Insurance
- ESI,PF
Requirements
2 years experience in Inbound Voice process within BPO
📌 Sr. Customer Support(Inbound Voice) (India)
🏢 advenxa
📍 India
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