RESPONSIBILITIES Resolve product or service problems by clarifying the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution Track and maintain customer accounts by recording account information Escalates to Customer Support Lead as needed Escalate production or data callouts to the management team to quickly resolve any ordering issues customers may face Respond to customer inquiries via phone email answering inbound calls from customers Actively listening to their inquiries and concerns and resolve customer complaints and issues in a professional manner Providing information about products or services and guidance Document and update customer records based on interactions Follow up with customers to ensure their issues are resolved Collaborate with the team to improve customer service procedures Identify and escalate complex issues to the appropriate department Maintain a positive and empathetic attitude toward customers Stay updated on product knowledge and company policies Ensuring customer satisfaction by delivering prompt and professional support Contributes to team effort by accomplishing related results as needed Requirements POSITION TYPE REQUIRED HOURS OF WORK Full-time Office Time 7 00 PM to 4 00 AM IST QUALIFICATIONS Any level of higher education 4 to 6 years of experience in International BPO Voice Excellent communication and interpersonal skills Proficient in order processing systems spreadsheets and word processing software Ability to respond to common inquiries or complaints from customers regulatory agencies or business community members Ability to solve practical problems in situations where only limited standardization exists Ability to interpret various instructions furnished in written oral diagram or schedule form Must speak read write and understand the primary language s used in the workplace The primary language is English Proven experience as a customer service representative or similar role Ability to handle stressful situations and diffuse upset customers Proficient in using customer service software and CRM tools Solid problem-solving skills Critical thinking making decision independently Ability to multitask and manage time effectively Attention to detail and accuracy Ability to work in night shifts Basics knowledge of Logistics invoicing Basics knowledge in retail business Barcode or printing business is a plus

📌 Customer Support Executive (Coimbatore)
🏢 CliqHR
📍 Coimbatore