Customer Service Associate

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 6,00,000 ₹ 3,00,000 - 6,00,000 /year

Experience

1 year(s)

1 year(s)

Apply By

3 Sep' 26

Posted few hours ago

Job

Be an early applicant

About the job

Key responsibilities:

1. Act as a claims buddy: Manage end-to-end cashless/reimbursement claims of employees. This includes verifying policy coverage, reviewing medical records, coordinating with Insurers, communicating with the end customers and ensuring that claims are processed accurately and efficiently.
2. Verify policy coverage: Review and verify policy details to ensure that the claim is eligible for claims processing according to the terms and conditions of the insurance policy.
3. Provide customer service: Respond to inquiries from customers, and other stakeholders regarding claim status and any other related queries via call as well as email.
4. Coordinate with healthcare providers/hospitals and insurance companies: Communicate with healthcare providers to obtain additional information, and clarify details, whenever required.
5. Resolve issues: Investigate and resolve any discrepancies, errors, or issues that may arise during the processing of claims to ensure timely and accurate resolution.
6. Work with all internal stakeholders, HR of the account, employees to ensure a great experience to the employee.
7. Be proactive in doing all communications with the employees on the claims status.
8. Maintain Records: Keep detailed and accurate records of all claim-related activities, communications, and transactions for documentation and audit purposes.
9. Adhere to Service Level Agreements:



Meet or exceed established service level agreements and performance metrics related to claim processing, turnaround time, accuracy, and customer satisfaction.
10. Achieve NPS of 90+ in the claims handled.

Skill(s) required

Effective Communication English Proficiency (Spoken)

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Other requirements

1. At least 2 years of experience in customer-facing roles

2. Past experience in voice profile would be an added advantage

3. Experience in cashless/ TPA

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,00,000 - 6,00,000 /year

Perks

5 days a week

Number of openings

4

About Scalent Solutions

Scalent aims to offer hassle-free recruitment solutions to its clients in a time-bound manner. Here at Scalent, we are committed to exceeding our clients' expectations and enabling them for long-term success. With a significant amount of experience and expertise in the recruitment industry, be it with established organizations or start-ups, we understand the nuances and the challenges of a recruiter as well as of a job seeker. We are passionate about bridging this gap in an efficient and effective way.

Activity on Internshala

Hiring since May 2026

1 prospect posted

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📌 Customer Service Associate (Bengaluru)
🏢 Scalent Solutions
📍 Bengaluru