Customer Success Executive

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 2,50,000 - 3,00,000 ₹ 2,50,000 - 3,00,000 /year

Experience

1 year(s)

1 year(s)

Apply By

2 Sep' 26

Posted 1 day ago

Job

Be an early applicant

About the job

We're growing our Customer Success team and looking for Customer Success Executives who will be the first point of contact for our transporter partners helping them get onboarded, set up, and turn clients into partners, and partners into advocates.

Key Responsibilities:

1. Guide transporters through account creation and profile completion, step by step
2. Engage and energize our community of 1,400+ LSPs and transporters driving active participation and platform adoption
3. Ensure a smooth and complete onboarding journey for every recent sign-up
4. Proactively follow up to keep onboarding moving and minimize drop-offs
5. Lead product demonstrations that convert interest into conviction
6. Actively reach out to prospective transporters to bring them onto the LoRRI platform
7. Pitch the value of LoRRI clearly and convert interest into completed sign-ups
8. Own and consistently hit sign-up targets as a core part of the role
9. Handle transporter queries over calls and other communication channels with patience and clarity
10. Troubleshoot issues and coordinate with internal teams to resolve them quickly
11. Ensure every transporter interaction reflects the quality and care LogisticsNow stands for
12. Take full ownership of renewals across your portfolio build renewal plans months in advance, negotiate confidently, and close on time
13. Monitor account health through usage, engagement, and satisfaction signals intervene early, before risk becomes churn
14. Run structured Quarterly Business Reviews that demonstrate delivered value and set the agenda for deeper partnership
15. Identify expansion opportunities upsell,



cross-sell, and referrals and grow revenue from within your accounts
16. Track NPS and CSAT rigorously, and convert feedback into measurable retention outcomes
17. Work towards defined sign-up, onboarding, and activation targets in a fast-paced, target-driven environment
18. Balance speed with quality hitting numbers without compromising the transporter experience
19. Track and report on daily/weekly progress against goals

What's In It For You:

1. Fixed salary of 20,000- 25,000 per month, plus performance-based variable pay tied to outcomes and targets
2. Hands-on training and support to help you succeed in the role from day one
3. The opportunity to be part of a fast-scaling startup backed by Shell and Flipkart, with real room to grow as the team scales
4. A collaborative, supportive team environment where your work directly impacts transporters' livelihoods and the platform's growth

If you enjoy talking to people, solving problems, and want to be part of a company that's rewriting how India's logistics industry works, we'd love to talk.

Skill(s) required

Client Interaction Client Relationship Management (CRM) Customer Acquisition Customer Support Inside Sales

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

2. are from Mumbai only

Other requirements

1. Minimum 1 year of experience in Customer Success, Customer Support, Customer Service, Tele calling, BPO, Tele-sales,



or a similar customer-facing role

2. Strong verbal communication skills, with the ability to pitch confidently, explain things clearly, and handle queries over calls

3. Comfortable working in a target-driven environment while maintaining service quality

4. Strong customer handling and problem-solving skills you stay calm and solution-focused, even when a call gets tricky

5. Basic comfort with computers and using online tools/platforms for day-to-day work

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 2,50,000 - 3,00,000 /year

Number of openings

5

About LogisticsNow

LogisticsNow is a Shell and Flipkart-backed startup, building the brain for global logistics. We help Manufacturers and Transporters leverage tech and data science, offering logistics intelligence, procurement, and technology solutions to organize the fragmented industry. Our platform spans 700+ Indian districts, 50,000+ routes, 90+ truck types, and 1700+ LSPs/Transporters. Trusted by both, we've enabled >$2 billion in logistics analytics with millions in savings for Fortune 500 and top Indian companies. Why LogisticsNow: Competitive pay, performance rewards, aggressive learning, and growth. Join a energetic startup where every day is new. Be part of a culture where we believe we can dent the universe, and become the best version of you.

Activity on Internshala

Hiring since August 2026

1 opportunity posted

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📌 Customer Success Executive (Mumbai)
🏢 LogisticsNow
📍 Mumbai