Role: Application Support Engineer
Experience: 3 to 6 Years
Work Location: Mumbai

Skill set:

1. Must have experience of any incident management tool.
2. Must have experience in providing support to applications on a functional and technical basis.
3. Must have strong knowledge of database SQL, PLSQL/MYSQL in writing and executing straightforward queries

Responsibility:

1. Provide hand-holding support to users at multiple locations pertinent to application usage and troubleshooting.
2. Provide resolutions to tickets assigned to them and work cohesively with the user at the location (who has raised the ticket) and central support team.
3. Provide weekly report to the support lead regarding updates on ticket resolved, pending,



RCA performed on critical tickets and queries raised during entire support operations.
4. Log incident or report on behalf of any Customs officer.
5. Troubleshoot basic infra related or any connectivity issue faced at the user site.
6. Ensure complete support on installation, operation and maintenance activities as and when required for application.

Education: B.E./B.Tech/ MCA / B. Sc IT/ BCA)
Notice Period : Only immediate joiner

If interested, please share your updated resume on [email protected] with below details.

📌 Application Support Engineer (Maharashtra)
🏢 CMS Computers
📍 Maharashtra